How can we help?

Download Exchange, sign up with your email, confirm you're 18 or older, and choose your profile type: couple, throuple, single woman or single man. Couples and throuples can share one login or give each partner their own.

In the app, go to You, then Delete account, and confirm. Full details. This permanently deletes your profile, photos, albums, messages and login. Deleting your account does not cancel a subscription, so cancel it first in your iPhone Settings or in Google Play.

Subscriptions are billed by Apple or Google, depending on your phone. On iPhone, open Settings, tap your name, then Subscriptions, and choose Exchange. On Android, open the Play Store, tap your profile picture, then Payments and subscriptions, then Subscriptions, and choose Exchange. You can cancel anytime; you keep your benefits until the end of the current period.

Open the Upgrade tab and tap Restore purchases. Make sure you're signed in with the same Apple ID or Google account you used to buy. If it still doesn't work, email us with the approximate date of purchase.

A Boost is a one-time purchase that places you near the top of your local grid for a set time and lets you see who viewed you while it's active.

Roam lets you appear in another city's grid before you travel there, with a Visiting badge showing your dates. It ends automatically when your trip does.

Incognito, included with Exchange Unlimited, lets you browse without appearing on the grid. You can switch it on or off at the top of the You tab.

Exchange+ and Unlimited members can verify with a photo ID and selfie. A real person reviews it, and approved members get a blue ✓ next to their name. Your ID is never shown on your profile.

A permanent code like EX-7K3P9Q that points to exactly one profile. Open the profile, scroll to the very bottom and tap the small blue Profile ID button. Include it when you contact us about a profile.

Open their profile or your chat with them and use the report or block option. Blocked members can't see you or message you. Our team reviews reports and aims to act within 24 hours.

Use our removal request form. You don't need an account. We remove valid requests within 48 hours, along with copies we can find.

Public profile photos can't contain nudity or explicit content. Every public photo is scanned when uploaded. Personal photos can go in a private album instead, which you share only with people you choose.